Refund policy
Order Cancellation
We accept order cancellations before your order has been shipped. If you cancel your order before it has been dispatched, you will receive a full refund.
If your order has already been shipped, we are unfortunately unable to cancel it. However, you are always welcome to return your order within 30 days of receiving it.
Return Address
Annebergsvägen 10
136 68 Stockholm
Sweden
Returns
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return, the product must be in substantially the same condition as when you received it.
For hygiene reasons, returns are only accepted for products that are unopened and in their original packaging, unless the item arrived damaged, defective, or incorrect.
To process your return, we require proof of purchase, such as your order confirmation or receipt.
Please contact our customer support before returning any item so we can provide you with the correct return instructions and return address.
Non-Returnable Items
Custom-made or personalized products are not eligible for return unless they are defective or incorrectly delivered.
Return Shipping
If you are returning an item because you have changed your mind, you are responsible for the return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
If your product is damaged, defective, or you received the wrong item, we will cover the cost of return shipping.
We do not charge any restocking fees.
Refunds
Once we have received and inspected your returned item, we will send you an email confirming that your return has been received.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account again.
- Contact your credit or debit card provider, as it may take some time before the refund is officially posted.
- Contact your bank, as some financial institutions require additional processing time before refunds appear in your account.
If you have completed these steps and still have not received your refund, please contact us at: