Shipping policy
Shipping Times
We normally process and dispatch orders within 2–4 business days.
Our products are shipped directly from our fulfillment partners' warehouses, primarily located in China, allowing us to offer competitive prices.
Estimated delivery time is typically 10–15 business days, although delivery times may vary depending on the destination, shipping method, customs processing, and other external factors. All delivery times are estimates and are not guaranteed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delays and Force Majeure
Delivery times may be extended due to circumstances beyond our reasonable control, including but not limited to customs clearance, transportation delays, pandemics, strikes, natural disasters, or other force majeure events.
We are not responsible for delays caused by third-party logistics providers or shipping carriers.
Please allow up to 30 business days from the shipment date before contacting our customer support regarding a delayed delivery.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping information.
Please note that tracking information may take 1–3 business days to become active after your order has been dispatched.
Delivery and Responsibility
A shipment is considered delivered when the shipping carrier's tracking information shows the status "Delivered" to the delivery address provided by the customer at the time of purchase.
Once the carrier has confirmed delivery to the specified address, responsibility for the shipment transfers to the customer.
We are not responsible for packages marked as delivered but unavailable due to reasons such as incorrect shipping information provided by the customer, unattended delivery locations, or the recipient being unavailable to receive the package.
Delivery to a Pickup Point
If your order is delivered to a pickup point or service location, delivery is considered completed once the shipment has been made available for collection according to the carrier's tracking information.
If the shipment is not collected within the carrier's specified holding period and is returned to the sender, it will be considered an unclaimed shipment.
Unclaimed or Returned Shipments
For shipments that are unclaimed, refused upon delivery, or returned due to incorrect shipping information or failure to collect the package, we reserve the right to charge a fee of SEK 200 to cover return shipping and handling costs.
Lost or Delayed Orders
If you believe your order has been significantly delayed or lost, please contact us by email and include your order number. Our customer support team will be happy to assist you.
Email: info@mitefree.se